Privacy Policy

Last updated: July 22, 2026

Welcome to Refresh Room LLC DBA The Refresh Room.

Introduction

This Privacy Policy describes how Refresh Room LLC DBA The Refresh Room ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

SMS Privacy Policy This privacy policy (the “Policy”) is intended to inform you of the types of information Refresh Room LLC, DBA The Refresh Room (“we” or “us”) collects, as well as our policies and practices regarding the collection, use, and disclosure of that information through the web pages at https://www.therefreshroom.com/(the “Site”).

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes information you voluntarily provide, such as your name, email address, phone number, medical history, and any other details relevant to our services. We collect this information through our website, during consultations, lead forms (e.g., Facebook/Instagram), or through other interactions.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

  • Automatically Collected Information: We may automatically collect information when you visit our website, including your IP address, browser type, device type, and pages visited.

  • Cookies: We use cookies and similar technologies to understand your browsing behavior. For more details, please refer to our Cookie Policy.

How We Use Your Information

We use your information for the following purposes:

  • Service Provision and Personalization: To deliver and customize our services based on your needs and preferences.

  • Communication: To contact you with important updates, appointment reminders, and promotional materials. You may opt out of promotional messages at any time by contacting us or responding STOP or UNSUBSCRIBE to SMS messages.

  • Payment Processing and Fulfillment: To process payments and respond to service requests.

  • Website Improvement: To analyze and improve the functionality, content, and user experience of our website.

  • Legal Compliance: To comply with legal requirements and maintain the security and integrity of our services.

Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.However, we may share your information in the following circumstances:

  • Trusted Third-Party Service Providers: We may share your information with third-party providers who assist in essential business functions, such as payment processing, website maintenance, and customer support. These parties are required to keep your information confidential.

  • Compliance with Legal Requirements: We may disclose information to comply with legal obligations or respond to valid legal processes.

  • Business Transactions: In the event of a sale, merger, or acquisition, your information may be transferred to the acquiring company, and it will continue to be protected under this Privacy Policy.

Data Security

We implement various security measures, including encryption and secure databases, to protect your information from unauthorized access, use, or disclosure.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request data portability or object to specific processing activities. To exercise these rights, please contact us at info@therefreshroom.com, and we will respond within a reasonable timeframe.

SMS Terms and conditions: SMS Terms & Conditions By opting in to receive SMS messages from Refresh Room LLC, DBA The Refresh Room via our website, online booking forms, in-person intake forms, or lead forms (e.g., Facebook/Instagram), you consent to receive text messages related to appointment confirmations/reminders, treatment follow-ups, promotional offers, educational skincare content, and customer support. Consent is not a condition of purchase.

Message Frequency: Varies based on your interactions with us (e.g., appointment messages as needed; promotional messages approximately 1-4 per week).

Message & Data Rates: May apply depending on your mobile carrier and plan. Refresh Room LLC, DBA The Refresh Room is not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages.

Opt-Out: Reply STOP at any time to unsubscribe; you'll receive a one-time confirmation and no further messages unless you opt back in. Help: Reply HELP, email info@therefreshroom.com, or call 602-456-0543.

Eligibility: You must be 18+ or have parental/guardian consent to use this service.

Privacy: Your information is used solely to provide and improve our services and is handled per our Privacy Policy: https://www.therefreshroom.com/privacy-policy. We do not sell or share your mobile information with third parties or affiliates for marketing or promotional purposes. No mobile opt-in data will be shared with third parties.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@therefreshroom.com. 

Thank you for trusting The Refresh Room with your personal information.